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about breezometer

We’re on the lookout for passionate, curious, and creative people who are super excited to contribute to a global mission, and receive a community of inspiration and celebration in return. BreezoMeter puts a focus on the right culture and celebrates its employees. Whether you are an engineer, scientist or developer, an expert in design, sales or marketing, we want to cultivate your talent with you.

Customer Success Director

Israel (Hybrid - Haifa or Tel Aviv).

We are seeking an amazing Director of Customer Success. This is a unique opportunity to improve the health and quality of life of billions of people through amazing and innovative partnerships with the biggest brands in the world. This role will drive overall success, retention, and growth for our customer base from different industries like HealthCare, Automotive, Smart Home and more. The Director of Customer Success will supervise a team responsible for owning the ongoing customer relationship, identifying and qualifying revenue expansion opportunities, as well as meeting or exceeding associated NRR targets. You will help hire, onboard and mentor the CSM team to build/expand existing customer relationships by understanding client goals, demonstrating ROI, providing guidance on best practices, and identifying incremental opportunities.

responsibilities

  • You will lead the strategy for the customer success department to ensure the successful adoption, Value realization, retention, and growth of customers
  • Drive customer expansion – partner with account executives and product teams to understand and formalize our processes to reduce churn, renew customer accounts, and identify qualified, incremental opportunities for Sales
  • Collaborate closely with our Sales, Service and Product teams to improve the customer lifecycle
  • Enhance our Strategic and Enterprise customer segments with a focus on coaching a team of seasoned Customer Success Managers (CSMs)
  • Gather customer feedback and insights in the region to help align customer adoption needs with our product roadmap
  • Maintain deep knowledge of our product suite and roadmap, so you can guide the CSM team to achieve maximum customer success and value realization
  • Develop an integrated, complementary account management strategy focused on client satisfaction and value realization
  • Embracing new services and technologies that will improve CSM performance and optimize his decision making process

requirements

  • 5+ years of customer success direction experience preferably within a SaaS organization in the B2B market
  • 5+ years of relevant management experience preferably within a SaaS organization
  • You built or transformed client success or account management organizations in the past and owned a book of business across multiple segments
  • You managed teams that built a loyal following of enterprise customers and clients by delivering value, understanding how they use the product, while developing a high-trust relationship
  • You managed a fast-growing customer based inclusive of the Fortune 500, with ARR accountability above $20M and global experience
  • SaaS experience – essential to understand the technical intricacies and realities of supporting, managing and measuring a subscription revenue base
  • You are enthusiastic and inspire others
  • Comfortable and willing to be a hands-on contributor, on-site with customers
  • Relevant Bachelor's degree and excellent English required

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